Store Policy Info
For Northern Strand Co., maintaining superior hygiene standards is our absolute commitment. Due to the high-grade nature of our hair collection, we enforce a definitive final sale policy for all clients.
Final Sale Hair Policy
To uphold premium sanitation protocols, all hair units—encompassing bundles, wigs, extensions, and toppers—as well as our artisan specialty fibers, are strictly final sale. No returns, refunds, or exchanges are permitted under any circumstances. Used or unsealed products are completely ineligible for return to preserve the luxury and integrity of our meticulously shipped inventory.
Order Support Inquiries
If you require assistance with your purchase, please reach out to our dedicated support via email. We are here to address your quality concerns within our defined policy guidelines.
Customer Care Requests
For inquiries concerning fulfillment or product specifics, please contact our team exclusively through our contact form. Providing your order number allows us to serve you efficiently. We process all requests chronologically to provide consistent and thorough support for everyone.